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Great, authentic food... Horrible customer service - Review by citysearch c | El Chubasco

El Chubasco

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Great, authentic food... Horrible customer service 7/2/2008

We recently moved here, and were pleasantly surprised by discovering how great the food is here. My problem came when I asked for corn tortillas (instead of flour) for my particular meal. The two ladies working the register rolled their eyes and grunted, grabbed my plate - almost spilling it over, then refused to give me eye contact thereafter. I actually volunteered to pay the price of another meal, just to let them understand I wasn't trying to be difficult (I'm allergic to wheat, therefore I can only eat corn tortillas, not flour). I'm an easy-going person, and didn't allow this to ruin my experience of great mexican food. However, this rude attitude coming from the women working the register (rolling eyes, grunts, and dismissive body language) became the norm each of the four times we ate there. (Although the men working always smiled, were very friendly and accommodating.) My family that joined us the last time we ate there, asked why we would eat in a place where we were treated with such disrespect. I didn't have an answer, nor have we returned. If you are treated well, eat there - the food is great. However, we are learning that there are plenty of great restaurants here that have great food and great attitudes. Pros: authentic mexican food Cons: horrible customer service more
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