I am very disappointed in this company. I have ordered from them several times with no problems. Until today. I have tried to access their website for a month but it doesn't work. And if you call the 800 number, you get cut off. Over a week ago I faxed my order in (I have a wedding cake to make on 7/26/08) and when I didn't receive it (I live in the same state!) I called today (not the 800 #). The guy that answered (NOT PROFESSIONAL AT ALL) sounded like I bothered him. He passes me to some lady that says they didn't receive my fax and that I should have called to make sure it went thru. Ok, so I asked if I could place my order thru her and she said yes. I gave her my order and she THEN tells me I have to spend a min of $50. Um are you kidding me? Before it was $10. I can see it going up a bit but $50? Don't think so. So I called another place I found online and the lady I spoke to was wonderful! She told me I would have my order within 4 business days. Do not, I repeat...DO NOT EVER order from NY Cake Baking Co. They are the worst and I will make sure to let everyone know how bad they are. I make a lot of wedding cakes and they just lost a good customer, not to mention all the people I tell. Word of mouth can be the best advertising or it can be a company's downfall. I hope this place falls flat on its butt. They need to take a few classes in customer service!
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