After my 2 year old Philips went dead called Tv Electronics. They told me after coming to my house that normal repairs would take 10-14 days. After 10 days they called and told me that the part was on back order, with no date as to when it would be shipped. After 2 more weeks they told me that the part was still not available. I became very upset. They had my $2000 tv and could not get parts? The receptionist gave me the phone number to Phiilips and told be that if I called, maybe they could help me. After being ""on hold ""with Philips for 45 minutes. they told me the same thing. part was not currenctly available. This ty is only 2 years old!! TV Electronics tried several other sources but still could not locate part! After a long discussion with the repair center, they told me that this is getting pretty much the normal expereince that they are unable to get some parts. It happens with all the different brands. Isn't there some law about being able to supply parts for 7 years?? I was getting very upset with the repair center, but after listening to thier explantion I now understand that they have thier hands tied. If they cant get parts how can they fix the tv? I wish I knew all of this before I bought such an expensive tv. GOOD NEWS after 9 weeks the part came in and the tv still working as good as new. Just be aware that if they tell you 10-14 days, this is based on parts being available. no parts no repair. Receptionist was pleasant even when I lost my cool
Pros: factory authorized. knowlege of product good fixed it but took longer then estimated
Cons: doesn't matter if part not available. Philips Electronics is the real problem
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