An honest and fair repair shop, you can't go wrong with Pollard. by Eric D. at InsiderPages
Sunday, July 20, 2008
As the son of a mechanic I am weary of sending my baby into a shop. But I did for a recall notice since the work would be done for free. They promised a same day job and did so. Unfortunately, as with a lot of things in this world, it did not go as smoothly as planed. There was a problem. I fretted the situation, and the confrontation, as I always try to avoid such unpleasant scenarios as most Boulder people do. Pollard's service manager stepped up to the plate and acknowledged my concerns with out making me feel like an idiot or a scam artist. He offered to have his people look at it free of charge. It turns out that they found a small configuration issue and fixed it. All with no cost to me. I have never seen a repair shop with such integrity before. Not only are they professional and responsive, they are honest as well. I have absolute faith in Pollard and would not hesitate to recommend their service department to anybody that needs a fair shake and accountability to the quality of their work. I say this because it has been my experience that most repair shops will do anything to make as much money off of you as possible. Some even create situations to do so, it's sad but true. I say this as the son of a mechanic that was often put in this situation his service manager. That is why I feel it is so important to let people know when I find a shop with integrity and character.