We had gone back and forth with a "friend-of-a-neighbor" for about 2 weeks determining our needs to only have him back out on a wednesday morning. By that afternoon, Luke had come out, discussed our needs, and promised to give a quote via email the next morning. By noon thursday, we had our contract signed and expected to have a new AC unit installed the next day. Luke showed up at 9:30 on friday (when he said he would) with a small crew, and installed both the inside and outside units. They were done by 3:30, and we had a cool house again. It turned out the thermostat was not working properly so they made plans to come out and replace it. When they came back out, they replaced the thermostat and the return vent with a vent that accepts a filter. The price was at the low end of what we saw on message boards and other two other quotes we recieved. After three weeks, we couldn't be more happy (perhaps content is a better term).
The only negatives on the experience were that it was difficult to get the correct email address to whoever actually sent the quote. That led to some miscommunication. There was a dark hand-print on the wall, but it easily wiped off. I consider those rather minor issues and the only reason I include them is for completeness.
I want to make a comment that we went with Luke and his company mostly based on comments on this board. Like others, I was suspecious as to how someone can have only positive feedback, but he really deserves it. His advice was in line with everything I read on-line, and we ended up with what seems like a good unit, with a stellar warranty. We will definately use Luke and his company to replace our second unit when it dies, as well as for servicing both units. I will recommend him to anyone that asks me for recommendations in the future.
Pros: customer service, professionalism
Cons: none
more