My husband and I frequently stay in the Portland area but this was our first time at this hotel. The first thing that I found very strange and inconvenient is that we were required to use the valet service in order to park our car. There was a very large parking lot just steps from the hotel front door, but they were requiring that I pay them $18 to have someone park my car for me. Ridiculous! The valet person told me that they do not own the lot across the street and that they had limited valet spots. He even divulged that they didn't have enough for the entire hotel! I soon realized it must be quite hectic there if the restaurant is full and there is an event at the hotel or people at the spa. It was very unorganized and a ridiculous way to nickel and dime us. Also, our room wasn't ready when we arrived. We had to be at an event in a hour and the woman at the front desk told us to come back so she could call housekeeping. I asked if she could call while we waited and she finally did after much hesitation. Finally, I had to ASK whether or not they had other accommodations where we could shower and get ready before she offered us a shower at the spa. The last straw came when I ran into a person from housekeeping in the hallway the next morning. I said good morning and her response was a scowl and an inaudible mumbling. I guess the staff is as happy about the place as I am! I will never give this hotel my business ever again.
Pros: room was clean and neat
Cons: horrible service and no parking!
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