Father in-law loves this hotel
Sunday, June 08, 2008
I own a restaurant on the hill, and I reserve at least 25 rooms a year for friends and family at the Silver Cloud Hotel on Broadway Avenue. Every room that I reserve, my wife and I pay for the rooms. I have used the credit card form that janzimmerly speaks of in her review, and it was a bit confusing. I faxed over my credit card form to the hotel, and the Assistant General Manager called me right away and told me that he could not read the number on my credit card and could not read my license. He asked me to email him the form, and it worked perfectly. The Assistant General Manager told me that in this day an age of identity theft and fraud, the Silver Cloud hotel wants to make sure that every credit card form is correct and secure. At first, I thought it was a waste of time, but now I see that it was for my benefit.
I started using the Silver Cloud in 2005. The hotel was a great price and offered good services that my guests would take advantage of. They offer free breakfast, shuttle, and internet. The shuttle service has changed, it used to go anywhere you wanted to go, but now it only stops at certain places. Lucky for us that we live across the street from Providence hospital, so they drop off our guests at the hospital. My father in-law is from New York, and he is very critical of the service industry. He used to complain about the Silver Cloud hotel, but within the past couple years he?s been telling me how nice the hotel is and how the service has improved remarkably. I don?t know what has happened in the past 2 years, but whatever it is, it?s made my life easier not having to listen to my father in-law complain about the hotel service at the front desk. I almost switched to reserving our rooms to the Sheraton in 2006, I am glad that I didn?t. If the Silver Cloud keeps offering good customer service, we will always reserve our rooms there.
Please don?t let us down, keep up the great customer service. Thank you Silver Cloud!
Pros: Makes my father in-law happy, easy payment method, free breakfast, free wireless internet, free shuttle service.
Cons: That I don't get to stay there.