I ordered a bridesmaids dress for a girlfriend's wedding. When I called in my professionally-taken measurements, they told me to get a size larger, then ordered a size smaller. Of course, the dress is too small. Then, when the bride called them, they had the wrong dress written down. Luckily this was caught before the dresses were actually ordered (the style, not that my dress was too small). Since then, they have taken no responsibility other than to take the dress out. In my opinion, they do not believe in customer service. They are the professionals that should know how to order the correct size based on your measurements; that is their job. Also, I was supposed to have my dress back in two weeks. That hasn't happened yet and will still probably need to pay for alterations on my own. I dread calling that place every time I have to deal with them.
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