Yes the staff are friendly, unfortunately if something goes wrong you have to deal with the owner Richard. I left my Tiffany engagement ring have the setting checked after it became lose after a fall. The ring is a traditional knife edge signature tiffany setting. When I picked it up the knife edge had been polished down and the ring left very thin. I called to express my disappointment. I was not expecting a new ring or setting as my ring is a vintage heirloom. I was expecting an apology and a refund of the mere $40 repair fee. Instead, Richard the owner asked what was in it for him to apologize or give me a refund. I was very taken aback. He then made comments on my questionable behavior because after hearing that previous response I stated I would no longer patronize EB Horn. He made no attempt to fix the situation even after admitting that the band was over polished. He said I should have made a point of asking that setting design not be altered, yet I was just asking for the setting to be checked. I left in tears. Please to not risk repairs there, my ring is ruined.
Cons: The owner is demeaning
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