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Disappointed with service, will not go back. - Review by citysearch c | Boston Billiard Club

Boston Billiard Club

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Disappointed with service, will not go back. 4/14/2008

We were disappointed with the service. Several (at least 5) food and drink orders that we never ordered were placed in the room that our group had rented out. This occurred throughout the course of the evening--and apparently the staff didn't notice until we complained near the end. When we returned a few of the items and asked them to be taken off the bill, the waitress told us they were "never on the bill" in the first place. This was before we got the bill. But later we found a few more unordered items, and they were on the bill we got. To the staff's credit, all the unordered items were taken off. But it should have never happened in the first place, and we had to stay a while and sort everything out. We will not be giving them our business in the future. Pros: The ambience of the private rooms and the pool tables were decent. Cons: Disappointing service more
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