Everyone was nice on my first visit but I still felt a bit like they were trying to sell me services -- ""you should get flouride"", ""you need a root canal"" (I had never had a problem with the tooth but the dentist should know best). I went somewhere else to have my root canal done but made an appt. to go back to have my crown done. I left a message a week and a half before my appt. asking them to do a pre-treatment estimate through my insurance company's automated system. Two days later, still no one had returned my call so I called them again. The person I spoke with was nice enough but said she'd cal me back the next business day and that I didn't need to call her back. Yes I was a bit anxious to hear back and no I don't trust them when they say they'll return my call because usually they DON'T -- and she didn't! I called them back that evening -- about 7pm and was told that person was out sick today but that they made a note for her to return my call the next day. They said they'll tell her it was imperative. I was really nice and said I appreciated it and just really wanted to know what to expect to pay out of pocket for a crown because I've never had this kind of work done -- she replied ""understandably so."" Still no call back and it's been a week since I've been trying to get this info. I'm so tempted to cancel my appt. with them and go elsewhere but they already have my X-rays and other info. - Annoyed
Pros: Late hours, location, nice medical staff
Cons: Reception staff
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