Bridal gown: I chose this shop because i knew i wanted a Pronovias gown & i ended up finding ""the dress"" my first trip there! They were very nice & helpful on that trip. After i payed for my dress in full each trip there became progressively worse. They got their money from me & decided they didn't need to use customer service skills (or lack thereof) anymore. My dress ended up totaling to over $500 more than it was priced because of hidden fees & small alterations. There is a particular woman that works here who is extremely rude & made very snarky remarks to my mom & I every time I was in for a fitting. She wouldn't even show me to a fitting room... she just pointed to the room & i had to take my HUGE dress out of the bag myself. When we asked for help she was very annoyed.\r
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Bridesmaids: We've had 5 times more trouble with the bridesmaids dresses than with mine. They ordered the wrong size for 3 of my 5 bridesmaids & actually had the nerve to charge them for the alterations for their mistake!! One of my bridesmaid's dress was ordered too small so she can't even breathe in the dress & they told her they couldn't let it out because ""it would ruin the lines of the dress."" They originally quoted me a certain price for the Jim Hjelm dresses & every time they went back in for a fitting the price kept rising. One of the sales people actually started arguing with a bridesmaid!!\r
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Bottom line: These people are the most unprofessional I've ever had to deal with in my life. I thought my whole planning experience would be so wonderful, but The Brides Shop has just made it nothing but stressful. They have terrible customer service, won't help you with anything without rolling their eyes, and it seems like they just order you whatever size they want. They just want your money & after you pay for the last of it they could care less if your dress even looks good!\r
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PLEASE TAKE MY ADVICE & DON'T WASTE YOUR TIME AND MONEY HERE.
Pros: Pronovias gowns
Cons: Everything else!
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