After reading positive reviews of this shop on its website, I was extremely disappointed by the service I received. Mary has not kept any of the promises she has made. It's been over 8 months since I brought in an item in to be repaired, which was only supposed to take ""about a week."" After many phone calls and visits to the shop, I still have not received the service I pre-paid for. Mary is full of excuses and the chances of receiving an apology from her are nonexistent. Hopefully, others can avoid the frustration and time I've wasted on this disrespectful business. I guess if you want to be hung up on, have distrust in those you do business with, and eternal patience - go to Leather's by Mary Terry. If only I could afford a lawyer, I would try to do more.
Cons: no consideration for customers, does not provide service as promised
more