i've been going to hairmates since i was an undergrad. i moved to cali for a few years and would come back every so often to get my haircut by jin. after he left, i had not found someone as good but the other stylists have been pretty darn close. now that i live in the city again, i will only trust my hair to them. they seem to understand asian-type hair (i am east indian so my hair is similar to east asian hair). as for other ethnicities, i'm not really sure.
Pros: good value for a nyc salon
Cons: not all the stylists speak english fluently
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