SAVE YOUR SANITY AND DON'T RENT FROM THEM. We made it point to rent from a realty firm to avoid these 'slumlord' issues. Missed appointments w/ no call, LATE for appointments w/ no call, calls not returned for days, broken items taking FOREVER to be fixed (or not being fixed), the list goes on... If you want to be treated professionally & fairly, these are not the people to rent from. We turned the property back over to them in better condition than they gave it to us in (even though X,Y, and Z were to be done prior to us moving in).
Pros: uh, we had somewhat of a roof over our head.
Cons: too many for this field....
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