While vacationing in Vegas with a small group of about 15 people, we picked up a menu from China Grill. The menu sounded great, so we made reservations for that night. When we arrived we were a little suspicious as to why we were the only customers in there (never a good sign for a restaurant), and why it took over 25 minutes to be seated (we had a reservation, and it?s not like they were busy or anything.) We decided to have a drink at the bar (the bartender was very friendly) and check out the bathrooms (way cool!) while waiting for our table. Finally we were seated, and our waitress started out fine. She made some great sake suggestions and took our appetizer orders. She came back and took everyone?s dinner orders. Then we didn?t see her for over an hour. Someone else brought out some appetizers, which were so small we ordered more. They never came. And neither did our dinner. A couple of the people at the far end of the table received their dinners and had finished eating by the time our waitress came back to check on us. When we asked why our food hadn?t arrived, she started sobbing (yes, sobbing) and said that there was a miscommunication in the kitchen and only part of the order was prepared. Our second round of appetizers had not even been started. By this time, we had been there for over 2 hours. Although we felt bad for her we made it clear to the waitress that if she just would have checked on our table once, she would have realized there was a problem. We asked to speak to a manger that provided the worst customer service ever. No apology, no explanation, no offer to make it right. He told us to leave if we weren?t happy. We went somewhere else and will never be back. Think twice before dining here.
Pros: cool bathrooms, great sake
Cons: terrible service
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