After reading the previous negative review of bike barn I went against the popular, as well as my own judgement and decided to give them a try. What a mistake that was! I was recently given an old unicycle by a friend that needed a new tire and tube and a little "elbow grease" to clean it up but was in otherwise good condition. I've wanted to learn to ride one since I was a kid but never had the opportunity. Well now I did and boy was I excited. After a brief search on the internet and no prior knowledge to reputable bike shops I settled on Bike Barn on Kirby dr. I was actually greeted warmly and promptly directed to the repair area. The assitant there (I won't mention any names, I'm not that vindictive and don't want anyone's job to suffer) was glad to look the wheel over and recommend a new tire and tube. I agreed and he proceeded to look up the size and specifications in an order guide. Well guess what? Yep, special order. This IS the BIKE Barn right, with you know, TIRES and tubes and pedals and little tassle thingy's that hang from the handlebars? Oh well whatever, special orders do occur and I understand. I was told it would take about a week. Fair enough order away. Well after a week I called them , not the other way around and was told that the shipment was showed as received but noone knew where it was. LOST! He apologized saying that this only happens 1 out of 200 times and I WAS THE ONE! So it was reordered and I only asked for my trouble to have it cleaned and detailed upon it's return, the service man eagerly obliged. When I was called to pick it up he forgot that it was even ready and it was still dirty. He asked me to give him a few minutes for the clean-up so I told him to take 30 and would return. 30min later NOT DONE. I wanted it anyway. So when payment time came it took THREE employees to figure out the computer system. This took another 10min. Long story short got it home, CLEANED IT MYSELF, will soon learn to ride and don't go to Bike Barn!
Pros: Lots of bikes, clean showroom
Cons: Incompetant floor staff, poor customer service, no apparent management
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