We had our 98 Nissan Maxima towed to them in March of 2007 because of clutch problems. They replaced the entire clutch for $750. Two months later we had to tow the vehicle back to them again because of clutch problems. They did not do anything to the vehicle and instead told us to pump the clutch pedal every time we get into the car before putting it in gear. Several months later, and only days after the warranty expired, we were stranded yet again. This time we were in Portland Oregon so I had it towed to the local Nissan dealership. The dealership told us that the clutch had never been properly adjusted and the lack of adjustment caused pre-mature clutch failure. They put this information in writing and showed us the worn-down clutch plates. We ended up spending another $800 dollars to get the clutch replaced again.\r
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I called Seattle/Highline Transmission several times and spoke with the same guy as before. He said that he was not the mechanic that did the work on the car, yet he would not let me talk to anyone else. He claimed that he was in the hospital back when the work was done, as if that makes any difference to us. He tried everything he could to push the blame back on us. He said we drove too many miles, we waited too long to bring the issue up with them, etc? He would not even acknowledge that we ever towed the vehicle back to them the second time, even though I have a copy of the towing claim. He said ?you people call all the time complaining about your car problems.? He continued by ridiculing us for not calling them when our car was stranded for the third time for the same reason. He actually had the nerve to say that we should have had the vehicle towed from Portland to Seattle so they could work on it. He said I should not have had the Nissan dealership work on the vehicle even though Nissan was able to fix the vehicle on a Saturday, when his shop was closed for business. We argued for a while and then he hung up the phone on me.
Pros: They will get your car in
Cons: They won't fix it
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