I took my 95 Golf to Hans VW to fix two problems: the check engine light had come on and consequently the car was running rough, and the car made a rattling noise in low gear. After two appointments, neither of the problems are fixed and they've not been able to get the parts in to fix my car. I showed up to my most recent appointment, having taken the day off of work, and was told when I arrived, ""Ooops this part never came in."" So the appointment and the arrangements for the day off work were all for naught. I understand mistakes happen but they were unapologetic and blamed their supplier, rather than taking responsibility themselves. Now a week later, the part is still not in (it's been nearly four weeks for a part they promised in 3-5 days.) Overall my issue with Hans VW is customer service. I was told I was being unreasonable for being frustrated at needing to bring my car in four times to fix it (keep in mind the 3-5 day promise and the time off work for nothing.) The last straw was when they told me that I needed to bring my car in yet AGAIN because they didn't get all the information they needed to order the proper part. Unacceptable. I miss the VW guy who used to be next door. I won't go to Han's again and wouldn't recommend them to anyone.
Cons: Customer service
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