I have been going to Holly Tree for 8 years and finally had enough today. I put up with rude front office staff out of the closeness of the facility and my experience with Dr. Bergland but after the rudeness I received today on the phone I am going to find a new place to take my family. They need to have a professional come in and teach them how to treat people on the phone and in person. In a sarcastic tone I was told ""those results aren't faxed to us sweetheart"" as she talked over me and rushed me though my conversation. When ACTUALLY the results were faxed to them by request but their fax machine was down all day and for that she was not apologetic at all. Then I'm told that I might receive a call tomorrow from a doctor but they will be busy. When I old her that I'm flat on my back almost unable to walk and I need to speak to someone she said ""You'll need t o go to the ER then"". I cannot tell you the words I have for this woman. She needs to get in a different line of business. I think the creed is ""first do no harm"". I think it's harm when your staff treats people like they do.
Pros: I liked Dr. Bergland
Cons: Staff, wait time, care
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