So you think you bought the perfect bouquet from FTD? So you think you can trust FTD to have HONEST florist vendors representing them such as Blue Iris Florists? So you think Blue Iris Florist on Fairbanks North Houston is the one for you?! WRONG!!!!\r
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I ordered flowers for my mom this Valentine's Day 2008 through FTD last Monday (one week before the crazy day!). I was actually the one to receive the flowers this morning and low and behold, they were not the flowers I ordered! The order I placed on the internet at FTD was something COMPLETELY different, more expensive and specially made for Valentine's Day.\r
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Blue Iris Florist sent my mother a cheap flower arrangement and the vase was NOTHING like the picture on FTD's website, not even close to trying to 'substitute' it per FTD's policy. When I called FTD, unsurprisingly customer service for EXISITING orders was unavailable and couldn't answer my call, so I tried the new order line and they answered and patched me through to customer service that I needed to speak with. They called the florist and the Blue Iris Florist gave a lame excuse of ""We called FTD last night and told them we didn't have anymore of the red vases with the dangling ceramic heart on them, so we substituted it with another vase"". OH REALLY?! Well then tell me why in the world did they substitute EVERYTHING, even flowers?! SCAMMERS!!!!!!!!!!!!!!\r
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DO NOT buy from this florist, think more than twice, cause they are doing business ALL WRONG in H-Town, and I'm glad we have tools such as these, in order for unsatisfied customers like me and the other 2 people before me, to voice our opinions and our deceptions!
Cons: FTD SCAMMERS!!!!!!!!!!
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