I prepaid for a private shuttle for 5 to go from the Orlando airport to the cruise terminal at Cape Canaveral the ride there was fine but when we were to be picked up Feb.2nd 2008 it turned into a nightmare. We were there waiting and they weren't there. After a phone call they said it would be 10 minutes but that turned into 1 hr and 10 minutes. Needless to say they were so late we missed our plane and we were on stand by until 9 pm (our original flight was at 12:50) When I spoke with the office I was called a liar and treated terrible. I also have talked to Ron the manager and to this date he will not return my phone calls, All I am asking is to be refunded the return trip, which I think is fair, I should be refunded the whole thing......DON""T TAKE COCOA BEACH SHUTTLE.If you have had a bad experience with them contact the port authority after 3 citations they will be ban from the port. my complaint made 2
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