HORRIBLE, TACKY CUSTOMER SERVICE
Sunday, December 21, 2008
I had by far, the WORST restaurant experience at Grand Sichuan. I came in to order a few appetizers. I was told (after sitting down) that there is a $7 minimum/guest to eat in. After putting in a bigger order, I was told that they had RUN OUT of restaurant staples like Egg Drop soup.
Due to this I left a measly tip. Before I could leave a manager(?) came over to me to inform me that 15% tip is REQUIRED (regardless of service). She then proceeded to show me OTHER PEOPLE'S BILLS to demonstrate what 15% looks like! I begrudgingly put down a few bucks. The manager then told me "you don't have to come back".
Wow.
Grand Sichuan's food is fine, but this tacky customer service is atrocious. Strong-arming customers into paying you a tip is not the way to run a professional establishment!
Pros: None
Cons: Customer service, running out of food, minimum $7/person to eat-in