Great Customer Service
Wednesday, November 19, 2008
I purchased a lower end Toshiba LCD tv a few months back. It was right before hurricane Ike made landfall here in Houston as a matter of fact. Gallery has a 15 day return policy, and I didn't start having trouble with that TV until about 20 days after the purchase. After the hurricane came, my TV troubles were placed on the back burner for another few weeks. After about 2 months from the time of purchase, I began noticing bad picture quality, and trouble with the unit powering on. I called GF and was told I had to take this up with Toshiba. I emailed back and spoke with Adan, the customer service manager. I explained that due to uncontrollable circumstances, I was not able to get back to the store in the 15 days, and I would like to upgrade the TV to a better model.
Adan allowed me to bring in the faulty TV and exchange it towards a better model. I stayed with Toshiba, but got the better one they sold. I am happy with this TV, and because of GF's outstanding customer service, I will return and have no problem referring them to others.
Thanks Adan, and GF.