I purchased flooring from Hal (owner) at Capps. He came to my house and measured and was the nicest man. Seemed very honest and I figured since he had been in business for over 25 years I was in good hands. When I went to purchase the flooring, he aske that a write a check for half the amount being ordered because he was "switching credit card companies". I called my husband who said "no" to the check because of the economy and people going out of business. I told Hal I could only use a credit card. He called his wife and all of a sudden the credit card machine was working!
The flooring was supposed to be in on 11/10. I called that day... no answer. Called the next day... no answer. Finally went over and I was shocked to see all of the notes to Hal (from very unhappy customers) that had been slid through the door. Fortunately, because of my husband's decision to pay only by credit card, we were able to cancel the transaction and receive our $ back. Hal is a very nice man and I don't wish bad on him.... if he couldn't come through with the deals... shouldn't be taking people's $. So sad that his business of over 25 years had to end this way. Wish I had checked out City Search BEFORE I chose a floor covering business!
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