The book I'd wanted to purchase turned out to be the last in the store. It had a major tear on the back page, as well as signs of wear and tear all around it. I asked the gentleman at the counter if he'd make any discount due to those major defects on the book. He said that discounts apply to discontinued items only, and that I did not have to buy it, but wait for the next shipment that is due in about a week to ten days. Since I had to prepare my child for the SAT test scheduled after ten days, I could not wait for the next shipment. Neither did I have the time to purchase the book online. After walking around the store for a few minutes I proceeded to pay. This time it was a lady at the counter. I asked her if there was a manager around. She said that the gentleman I'd talked to earlier is the manager. She then repeated his reply and said that I didn't have to buy the book and that I could wait for the next shipment. This was uncalled for. I have never encountered such rude manners and unprofessional attitude, let alone from a manager! It certainly tarnishes the reputation of the Parent-Teacher Store.
Pros: Parking
Cons: Service
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