I purchased a couch at a great price from JR two years ago. The first delivery was defective, and they replaced it without any hassles. While it did not make me feel great about the purchase, there was a ten year mfg warranty and I thought I was set. The reclining mechanism broke earlier this year. It's been well over two months and they store still has not sent out anyone for repairs. They do not return calls when promised, and when I do manage to reach someone, it's always the same answer- the part is on it's way. I'm at a point where the only recourse is to air my complaint for all to see. I can't say it's 100% JR's fault- maybe the manufacturer is really slow. Save yourself some major headaches, get your new furniture from someone who deals with more reputable manufacturers.
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