I had a disappointing experience at Ugo in the past, but it was month's ago, so I decided to give it another chance. I went with a couple of friends for lunch. Things started out okay, but soon took a turn for the worse. The waitress gave us about five minutes to look at the menu before asking us what we wanted to order. She then took about 15 minutes to get our drink order. The food is not terrible, but it's also nothing special for the price you pay. I ordered the chicken and vegetables and received three thin pieces of burned chicken that could have been taken from a Lean Cuisine box. The most annoying thing though, was the fact that the waitress didn't seem to be listening. I specifically asked to have the vegetables brought out without any butter or salt and they came out doused in butter. When I mentioned it to the waitress she just shrugged it off. My friend also asked about some soup that he had ordered - all of us at the table heard him order it - and the waitress basically denied that he had ordered it and then didn't bother to ask if he still wanted it. Then, to top things off, one of my friends found a hair in his sandwich. Ultimately, I will not return to this restaurant. It's just not worth it when you can have a much better meal and experience elsewhere.
Pros: Outdoor patio
Cons: Overpriced/ Poor service mistakes / Average food
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