We are about to embark in a big renovation and have been looking for tile for a while. We have been to Tile Showcase in Watertown twice and both times service has been really bad. You have to register as you come in and, since there are no prices to be found anywhere, it is really necessary to talk to someone even if you have a pretty good idea of what you want.
On our first visit, on a Saturday morning, we walked around for a while before we could talk to one of the assistants. Eventually someone came to help us, she was nice and informative but was clearly in a rush and after a few minutes she said we had to go assist other customers and it would be better for us to come during the week. Since they close at 5:00pm and we work, the best we could do for a second visit was leave work early to be there at 4:30pm. There was only one other customer when we arrived and she was waiting to be helped. After about 5 minutes an assistant showed up. She helped the other customer for about 5 minutes and when the customer left, she dissappeared. We waited 5 more minutes until she came back. It took us about 10 minutes to get a couple of questions answered, because she would leave (to talk on the phone or else) after each vague, uninterested answer. We wanted marble for two bathroom floors, tub surround and countertops, so you would have thought she might have wanted to make a sale... When we got tired of waiting we left (she was in the next room chatting with another employee.) Too bad, they have beautiful materials and nice displays but I cannot imagine having to deal with the lack of professionalism or disrespectful manner some of the staff show. We will not be back for this project or future work.
Pros: Nice selection of high quality materials
Cons: Some employees are extremely rude and unprofessional
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