I scheduled to have 2 rooms cleaned that had minor stains and was given a quote over the phone of $96.00. When the technician (Richard) arrived I was told it would cost $190.00. He said that quotes via phone are estimates. I had used the dimensions of each room from the builder floor plans. I called the office to discuss my frustration and was told by the Office Manager that someone would call me back. It's 4 days later and I'm still waiting. The result is a mediocre cleaning job and and extra $100.00 more than I had planned to spend. I'll use a company other than Chem Dry next time.
Pros: Pleasant Technician
Cons: Bait and switch technique using a discount coupon
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