This was my first time in and I needed a prescription for both contacts and glasses. My insurance will cover one or the other and I used it to pay for my contacts. I took the prescription that I was given for glasses to Sam's Club to make new lenses for two pairs of frames that I already owned and loved. It took months and 4 trips back to Sam's Club to finally figure out what was wrong with my glasses. It turns out that my prescription was too strong, making my glasses impossible to wear for more than an hour. Sam's Club felt really bad for me and offered to remake both pairs, yet again, for FREE if my dr. would revise his prescription. I called City Eye Care to ask them to fix the prescription that they gave me or at the very least confirm that it was correct. If it was found to be incorrect, I asked if they would still bill me for the exam. They said that they would bill because their lab didn't make the lenses. They refused to acknowledg that it wasn't the LAB it was the BAD PRESCRIPTION. I now have to pay for a brand new prescription and if Sam's Club hadn't offered to replace both sets of lenses for free, I'd be out over $500 because of a bad presciption. It would have taken City Eye Care 20 minutes to review the prescription they gave me and fix it. The customer service is terrible here. Also-Be prepared to be scrutinized if you come in off the street to try on their frames. They'll be sure to make you feel like just walked into Tiffany's wearing Birkenstocks!
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