I took my down alternative machine washable comforter to the location on I-35 and Parmer. I wanted it laundered but was told it would be cheaper to dry clean it. So, I figured I'd save five bucks and the girl at the counter told me it was nearly the same service. I was then told it would be eight days before my comforter was ready. I went back to pick it up and it was ready. But when I went to take it off the hanger it was dirty like it had been dragged on the floor! I decided it wasn't worth the hassle and ""attempted"" to put my duvet cover on only to find that my comforter was now SIX INCHES SMALLER!! When I called the store, the girl who answered the phone said, ?Uh, do you want to call the manager?? Of course I said yes and got his number, only to get his very unprofessional voicemail. I called another location to see if I would get a different answer and nope, she told me that comforters shrink. I now have a $400 comforter that is essentially ruined. I will NEVER use Top Hat Cleaners again, no matter the location.
Pros: close to home
Cons: poor service, lack of responsibility for damaged items, very unprofessional
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