Bad Service, good food.
Sunday, March 11, 2007
I recently booked my birthday party at Plush Restaurant. When one of my first guests arrived she ordered a martini, took one sip and hated the taste of it. Now I've been to 'hole in the walls' as well as some of
the best restaurants in Chicago and if you're not satisfied with an entree, a drink, a soda, an appetizer --whatever, they haven't hesitated to take it back. Particularly if you've barely touched it. But the waitress insisted she wouldn't take it back. That's not the worst part, after we finally decided we'd just have to pay for the drink, she ordered another and never got it. I went to tell the guy who I booked the party with, and
before I could finish he interrupted me saying 'I know what you're going to ask me about, and I can't do it.'
He didn't even know what I was gonna say! I was so offended at this point.
Secondly, another of my guests had been ordering a drink all night from the waitress that was serving our
party and being charged $10. When he went to the bar later that night the EXACT same drink was $5!
Which leads me to believe the people in MY party had been overcharged the entire night.
Third, yet another of my guests ordered a guinness. When the waitress walked over with it in a bottle
before he touched it he said 'I didn't want the bottle, I wanted it on tap'. She said 'we don't have it on tap', which he didn't know. But of course she wouldn't take it back. So there was yet another drink that no one wanted but we still had to pay for.
Last but not least, when I first explored the website, there was an advertisement saying that booking a
birthday party gets you a complimentary bottle of champagne. Of course, I never got that.
Overall the food was actually good, but the service was highly offensive to say the least.
Pros: Food, atmosphere
Cons: Terrible customer service.