I have traveled all over the world and stayed in everything from Ritz-Carltons to Marriotts to Boutiques like the Soho Metropolitan. I had heard from a friend about a portland landmark hotel that just underwent a "massive" renovation, and I was told that I must check it out the next time I was in portland. When I pulled up the Doorman and valet were waiting for me. They were warm in their welcome and carried my bags while escorting me to the front desk. They introduced me to the front desk agent who said they'd been expecting me (so I knew they had my reservation), They asked how my journey in to town was and then proceed to check me in. They told me only the information they knew a business traveler would want to know like 24-hour room service, Wireless internet, Pillow menu, and of course their bar the driftwood lounge. Before the front desk agent called the elevator for me they asked if I needed a wake up call the next morning (grudgingly I said yes); they also asked if I would like room service to give me a call in 5 mins (I had in the course of checking in mentioned that I was tired and hungry). When I got to the room it surprised me how well the decor matched their "hollywood glamour" theme, with what I would call a retro-art deco look. The bathroom was a bit small and I had the hardest time with the lack of counter space. I turned on the Flat screen High Def TV and five minutes later I get a call from room service (go figure they actually followed through)! The food was amazing, and unlike some room service which is cold and not worth the wait or price; this was like dining in the restaurant. Everywhere I went in the hotel they knew me by name, they always had an answer to my "city questions", if I needed directions they would have maps waiting for me; they even offered me a drink while in the lobby working! I was completely and utterly surprised by this smaller boutique hotel, which might as well have been any five-star behemouth.
Pros: Friendly/Knowlegable staff, convienient location, service, ambience and decor
Cons: Counter Space
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