Our evening at Paladar ranks as one of my worst experiences with a restaurant in New York. For my 30th birthday, my sister made reservations two weeks in advance for a Saturday night at 9:30 p.m. for 12 people. We all arrived promptly at 9:30 p.m. and were turned by the hostess/manager. She informed us when we checked in that she had cancelled our reservation because we never returned the message she left on my sister?s cell phone a few hours earlier. The message did not state that if we failed to return the call, our reservation would be cancelled. In addition, no one informed us at the time we made the reservation that we would lose the reservation if we did not call again to confirm it. Instead of graciously admitting that there was some miscommunication and trying to accommodate our party of 12, the manager became incredibly argumentative when we asked her to fit us in. She turned all 12 of us away at around 10:00 p.m. on a snowy and cold Saturday night, and we were left wondering around the Lower East Side for an hour looking for a restaurant to accomodate 12 people--no small task on a Saturday night in the LES!
Pros: None.
Cons: Crowded, Lots of Attitude
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