Poorly handled issue by Kay F. at InsiderPages
Saturday, December 08, 2007
I purchased 12 months of Training sessions which is a total of $4,200.00. The Gentleman who signed me up was very professional and knowledgeable of my needs. My back ground also was a trainer years ago and currently I own a company that finds weakness in service and sales and we redirect and train sales teams to better improve service and standards to improve overall revenue. I was very excited with the level of expertise at the time and began with my first trainer at the Rowlett location. I made it clear with this trainer that I did body build at one time and do not want to grow, I want to stay lean. Lucky me, he would not listen to my pleading and I started immediately putting on the muscle. This same trainer came to me in a bind and borrowed almost a $1,000 from me and then disappeared. Of course he no longer works at this company and I am out $1,000 (now that is professionalism at its best). The gentleman who was handling getting me a new trainer who I was, and am still very impressed with then transferred to another location as did all the standards. I then had to get ahold of the new manager who placed me with a nice young man, who stood around unprepared not knowing what to do (even said that when asked what do we do next, he would look perplexed and state I don't know while looking around) he also placed me in a position of possible injury (he is not to blame, he really did not know better; he told me he was getting training there and they recruited him, I was his first day and first client- his manager put him on the floor before he was properly trained). When I called the corporate number to make them aware of what I was getting for my money, and asked to get a qualified trainer, they seemed concerned at the time and said they would have the VP contact me immediately. What I got instead was the same team I called to get help with called me to let me know the