I went to eat at Woodland tonight with my friend. It was her first time there, and I have been there for a few times. I had good experience for past few times, but it was completely different experience tonight. I ordered meatloaf , and it was hard around the edge. I told the server that I had meatloaf before here, and it wasn't hard like this around the edge before. He took it back to the kitchen and brought me another plate. It was better than before, but meatloaf still had hard edge. The server explained to me that because it was cooked in the oven, the edge is hard like that. I understand how meatloaf is prepared, but it was not hard around the edge when I ate there before (nice and moist). The server told me if I do not like the food, he would take it off the check. When my new meatloaf arrived, this guy came by the table and asked us how the food was. I replied, ""Better than before."" It turned out that the guy stopped by briefly was manager. I would have appreciated if he identified who he was and took a time to speak to me. Then we ordered coffee and desserts. We felt that coffee tasted weak, and my friend asked the server if he could make coffee stronger. He replied, ""It is just a coffee, not like espresso or anything."" We told the server to take our coffee back and cancel the desserts. Yes, I did pay for my meal I did not enjoy very much. My friend and I felt that the customer service was not that great at Woodland. I do retail management and will never treat my unhappy customer the way I was treated tonight. As for our server... He was not customer friendly (not outgoing, energetic, attentive). A little smile on his face will go a long way. Needless to say, tonight's experience completely ruined my previous experience at Woodland.
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