Amazing Service!
Sunday, December 30, 2007
So here I am, buying my first BMW. As someone who knows exactly what she wants in a car, but doesn't want to deal with the typical car dealership pressure and haggling back and forth I was a bit concerned about going to such a large dealership. I was immediately put at ease when I got to Motorwerks.
I walked in the door and was greeted right away by a very friendly gal who asked if needed help finding anyone or anything. I told her I was there to look at used BMW's and she brought me to a salesman and introduced us. My salesman Joe was great. He showed me quite a few certified BMW's and was very patient in explaining what the certification meant. He never got frustrated with me, even though I insisted on looking at over 10 different cars until I found the perfect one for me!
(On a side note, how nice to have the cars indoors so that I could look at all of them without freezing outside.)
Once I settled on a beautiful black certified X3, Joe introduced me to his sales manager and to a finance manager and gave me their cards in case I had any questions.
I set an appointment to pick up my car, and when I came back in to do so I was amazed at how smoothly everything went. My finance person was great, very friendly and again very patient in explaining everything.
After I finished doing the paperwork, Joe was waiting for me to go over all of the features of my car and show me everything I would need to know including how to use the navigation, and set all of my personal settings on my car.
I again, was so impressed by the fact that I didn't get sold and dumped. Joe was with me throughout the entire process and I couldn't be more thrilled with my certified pre-owned car, and with the service I received at Motorwerks.
I would recommend Motorwerks to anyone!