I have been going to Ray?s shop from the day I purchased my 2001 Mercury Mountaineer. I was impressed by the fact that Ray is not only is a member of the prestigious business review organization, he is an active member. In addition, Ray has a wellness plan for his customers that includes a variety of inspections and maintenance for a flat fee which is reduced since he can do a number of things at the same time while the car is disassembled. He does wash and vac the car as well as test drives it as part of the service. I have brought the car in for other issues such as an oil leak. Ray attempts to utilize the manufacturer?s or extended warranties whenever possible. I cannot speak for the complaint I read about, but it sure doesn?t sound like Ray?s shop. Being a woman, I am always a little apprehensive about car repairs since women often get ?taken?; however, Ray explains what he is going todo, how and how much. If you let him, he will take you for a tour of your car while it is up on the lift pointing out any problems he has encountered, how he intends to fix them, and most importantly, what he thinks it will cost if all goes as planned. Since maintenance is a big issue for Ray, he keeps our cars running well before major problems occur and he keeps up with the latest research/recalls on our vehicles.\r
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