When I called to make a grooming appt. for my 9 lb. maltese I was told a hair cut would be $58. I took pictures to show them how I wanted her hair cut since it was my first time to have her groomed there. When i came to pick her up, they charged me $92....for a 9 lb. dog with no tangles or mats to be brushed or cut out!!!! They said because I brought pictures in they had to use scissors instead of sheers to cut her hair.....none of which they told me when i called or dropped her off. Then they wouldn't bring her up to me until i paid them. She looked nothing like the pictures I gave them....and I even had to ask them to trim her ears (they were exactly like they were when i dropped her off). It still looked horrible after they "tried" to fix it....so I took her home and trimmed her ears myself. Seems they willing omitted that using different instruments cost more just get more money out of me. And seemed to have no care in the world that I was not satisfied with the cut I had just paid almost $100 for, and very upset at the fact they did not inform me of the cost I was incurring by simply showing them picture to give them an idea of how I wanted her hair cut. I will NEVER take my dog back to that place again. I hope this was a helpful insight to how this poorly this business is ran and how little regard they have for their customers.
Pros: None
Cons: WAY over priced, no care for what you want
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