We ordered a cake for our son's birthday party. It was decorated as we had wanted, but the cake itself was not what we had ordered. The actual cake was chocolate, whereas we had ordered a white cake with raspberry filling. When I brought this to their attention, they offered to refund the price of the cake itself but not the cost of decoration (about half of the total cost), since that had been done correctly. They clearly did not appreciate how potentially terrible it is to give your child a cake he does not want at his birthday party. They became very hostile when we said that refunding only the price of the cake itself was not acceptable to us. I will not contradict other reviews that say that Lucy's cakes taste good and are nicely decorated. However, given how cavalier they were about the mistake they made with our cake, I think you are risking similar problems if you buy from them. We will never use Lucy's Cakes again.
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