My office just got a cake from Lucy's for a birthday. It was terrible. I don't even want to give it one star. The cake is dry and the icing was HARD, like a crust. The icing also tasted like it was burnt. When we called to see about getting a replacement cake, we were told that the cake was ""supposed to be like that."" Then we were hung up on...twice. I got this cake two years ago and it was not crunchy or dry. Whoever heard of crunchy icing??? We received the worst customer service I have experienced in a long time. Next time we'll go to Russell's or Upper Crust.
Cons: terrible customer service at a high price
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