Reservation was originally made with Susan at M & M Shuttle Service. The pick up at 1 address in the East Bay for 8 people was beautiful - on time, pleasant and just what 8 family members needed for an long, international flight. The gentleman told us he was a contractor for M & M in the East Bay. The return shuttle trip was less than pleasant. - and I will tell EVERYONE I KNOW - NOT TO USE SUPER SHUTTLE - no training, no customer service at all! When I called the 800 # for M & M Shuttle and asked who I was speaking to...and I was told his name was Vince. I was told by Vince that M & M was bought out by Super Shuttle. I told Vince that I had a current reservation with M & M and said that I hoped that Super Shuttle was honoring those reservations and tried to give Vince the reservation # from M & M. Vince said they didn't have those reservations or #'s. I asked if they would still pick us up from our M&M reservation? Vince said yes. I told him that there were 8 people at SFO ready for pick up and to be brought to the East Bay (1 desti-nation for all 8 people). He said they could do that. I asked the cost he told me $85. I repeated back one location for $85. He said ""Yes, ma'am"". Upon arrival of Super Shuttle Van #641 on 10/16 at about 9 p.m., the driver smelled like a dead cigarette,, ir 4 and so did the van. He was mad because he ""only drives the peninsula"". So he flung our suitcases in the back of the van and headed the wrong way to the East Bay on Hwy 101. We turned him around.Got to the destination and he wanted $125. I told him that I confirmed with Vince several times tonight that the fare was $85. The driver continued to argue and yell at me and showed me a table on his clipboard with the rate of $125. I told him to speak to his dispatcher about some training of their people. He started yelling and screaming at me and I just gave him the $125 to get him out of here without incident. PLEASE SAVE YOURSELF THE HASSLE - DON'T USE SUPER SHUTTLE!!!!!!!
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