Keford took nearly 2 MONTHS to repair my car. I heard on several occassions that the wrong parts were ordered, they were having problems with sheet metal and ""we are hoping for late next week."" After 5 weeks when I called to inquire about my car, the receptionist mocked me to one of the towing people when she thought she put me on hold and I was actually on speaker phone. Two of the FOUR loaner cars I went through had major mechanical problems (I was nearly 40 miles from home with the transmission in 2001 Taurus gave out). Everything that could go wrong with this repair HAS GONE WRONG. I would never recomend this company to anyone and will never take my car there for anything ever again!!
Pros: loaner car if working
Cons: TOO SLOW, RUDE STAFF, Stupid parts dept.
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