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1st time okay, 2nd time not

Thursday, May 11, 2006
I used the comfort inn park and fly service twice. The first time was okay. I checked in, parked, slept, woke, and caught the shuttle which was waiting near the lobby direct to the airport. The return went okay too. The 2nd time, bad luck struck. I checked in, parked, slept, woke, and waited 30 minutes for the shuttle. It would have been quicker to have just stayed home and catch a shuttle from there. The return went poorly also. After I collected my baggage and then called. I had to wait 30 minutes for the shuttle. Then they made a mistake on the bill. They tried to charge me for two nights instead of one. So, I had to drove back to get the extra night removed from my card. (Actually I had to return twice, the woman who knows how to operate credit card refunds has sporadic availability). Pros: easy 101 access Cons: poor service, billing mistake, long waits
350 N Bayshore Blvd
San Mateo, California 94401