I dont recommend Oou because they dont make good on defective merchandise. During the holidays, my husband purchased a black down jacket (by Kenzie) for me at Oou. It looked great but had a manufacturing flaw. The interior lining was porous and hundreds of tiny down feathers seeped through the lining to cover whatever I wore beneath the jacket. After a little over two weeks I attempted to return the jacket. The sales person couldn't arrange for a refund or an exchange. After a number of phone calls with the store's VP (they wouldn't let me speak with the owner) I was told they wouldn't refund our credit card despite the flaw in the jacket. They offered me another jacket which they said wouldn't have the problem, but it did. In trying to resolve this problem, I experienced the rudest customer service I've ever encountered (from the store's VP).
Pros: Good Design
Cons: Poor Quality, Poor Service, Rude Management
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