Poor customer relations, and uncooked or overcooked meals
Thursday, November 16, 2006
I came away wondering why I had wasted my time and money. To begin with I was forced to eat at the counter and find my own seat. I am disabled.
I ordered an artichoke, fish soup and a glass of wine. I had to ask twice for the wine and water. A customer beside me actually asked for my bread when it didn't arrive before my meal.
A customer on the other side had ordered a fried fish, and there was a pool of butter in the center of it when it arrived.
The artichoke was hard and as the menue stated that it was steamed, I thought that it would be softer as one got closer to the heart. It only got harder.
It was very difficult to get the waiters attention. He agreed that the artichoke was uncooked and offered to "put it in water." As he originally spoke an other language, I thought that was his way of saying it would be cooked more. No, he put the hot water from the tea caddy into the bowl. Needless to say the artichoke remained hard and impossible to eat. One could see where I had pulled off the leaves and the meat was still on the vedgtable. Not appetizing!
I asked for the bill pointing out that the artichoke was inedible. I refused to pay the $7.00 for it and asked for the manager.
The manager yelled at me so everyone could hear - "you expect to not pay for this when you have eaten all of this?" I pointed out that I ate nothing, that the meat was clearly still on the vegtable and inedible. He could not hear me for yelling insults and saying that he was charging me. I said that I would not pay. Then he yelled, "well don't ever come back", which was redundant as I have no desire to return.
He then made a new bill, and said "I did not know that my waiter had put hot water on it" as if that made any difference. He then loudly yelled again "don't ever come back again!"
You take your chances if you have desire to have palatable food and good service at Tadich Grill.