Bad Tasting Food, Worse Customer Service...Not So Happy Hour
Friday, October 06, 2006
A few friends and I met for a quick cocktail and appetizer before we went to City Center for a dance performance. We chose Zona Rosa because they were in the neighborhood, their happy hour extended until 7:30, and they had nicely price margaritas. When other customers complained that the happy hour was over at 7pm, we confirmed their beliefs by stating that we too believed that the happy hour was later. The bartender strictly told us no, despite what we saw on-line. Fine, we were not planning to have an additional drink anyway. The quesadilla appetizers were small and bland tasting. Very dissatisfying. A friend orders a patron with lime juice and was given a shot with a lime. Finally, when the bill came, the Happy hour drinks were $6. We explained to the waiter that the on-line advertising was $4.50. He said, no and that the price of the drink is $6. We asked to speak to the manager because this was the second occasion where there was a discrepancy with what we viewed on line and what was in actuality. The manager came to the table 10 minutes later and said that he couldn't honor the prices online. He explained that he wishes that he can get a margarita in this neighborhood for $4.50, but the price is $6. Basically, he was implying that he couldn't afford his initial prices and the customers had to just deal with his change despite the fact that it was listed otherwise. The manger was most unprofessional as he then proceeds to talk to us for the next five minutes about how expensive it is to run a restaurant vs. addressing his customer's complaints. In addition to being over charged for HH drinks, we also had to correct the bill for a surplus drink order. They corrected it, but it appears that this is a desperate business trying to earn cash anyway they can. There were only 4 other tables filled at 8pm on a Friday. DON"T GO!! Bad Tasting Food, Worse Customer Service...Not So Happy Hour
Pros: nice looking retsurant once you past the tacky plastic mexican banner in the front
Cons: poor customer service, bland food, lots of attitude from staff