No one in an emergency situation should ever call Mr Rooter. The work is ok when the guys finally gets there - but that may be the next day practically - as it was for me as the guy came 12 hours late!!\r
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The dispatchers claim the technicians have no phones and there is no way to get in touch with them - then they told me the guy would take 1 hour, then when i called, I was told he would take another hour, then when I called I was told he was on the way - he finally showed up another hour after that - and this is when I am in Manhattan where distances are not that great.\r
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There was a problem with the same leak the next day - I called them again as it was a Sat evening and no other plumber was around and the guy took 10 hours to come. It reached a point where the dispatcher even stopped answering my calls!\r
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They are rude, unhelpful and extremely unhelpful!\r
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