I have always been very pleaesd with this spa and have visited several times. However, lately, (the past 6 months or so) the service has dropped significantly. I recently called to make an appointment about 2 weeks in advance of the day I wanted to come in. I was rudely told that they are so busy that I need to book at least 4-6 weeks in advance. As a working woman, I don't have that luxury to book so far in advance and schedule my life around a spa appointment. I really felt like I was imposing on them to even ask for an appointment sooner than the 4-6 week waiting period. It became very obvious to me that they are so popular, and so very busy, that they don't really need my business. Therefore I am taking it elsewhere.
Pros: a wonderful experience if you are lucky enough to get an appointment
Cons: snooty
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